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FAQs

How long does it take to receive my refund?

If you e-file with direct deposit, most refunds are received in about 21 days. Returns claiming the EITC or the Additional Child Tax Credit will take longer. Returns or refunds sent by mail may take up to eight weeks. Twenty-one (21) days after filing you can check on the status of your refund at www.irs.gov/Refunds, by downloading the free IRS2Go App to your smart phone, or call the automated refund hotline: 1-800-829-1954.

What if I cannot find my Adjusted Gross Income (AGI) or Personal Identification Number (PIN) from last year?

You can obtain your prior year PIN from the IRS via an online or phone request. To request your PIN online, please visit the following link: http://www.irs.gov/Individuals/Electronic-Filing-PIN-Request.

Can I file state tax returns for states other than DC, MD, and VA?

Yes, the programs will take you through each relevant state return. The helplines located on the respective free software websites can serve as an additional resource.

Can I file prior year tax returns using these free software programs?

No, the software programs unfortunately do not process prior year tax returns. However, we may be able to assist you via in-person services. For more information, see: http://communitytaxaiddc.org/free-tax-assistance/prior-year-and-amended-returns/.

I am an international student. Am I eligible to file my taxes using these free software programs?

It depends on whether or not you’re considered a U.S. resident for tax purposes. To determine your tax residency status, please review the IRS Publication 519 – U.S. Tax Guide for Aliens.

  • If you are a U.S. resident for tax purposes, you are eligible to file using these free software programs.
  • If you are not a U.S. resident for tax purposes, you are unfortunately ineligible to file using these free software programs, as they do not support form 1040NR.

To learn more, please see the Client Resources.

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